AI phone agents, telephony & human support
Never miss another
customer call.
AI phone agents, business telephony and human support, all through GH Business Solutions.
Your AI assistant can answer calls, collect the details your team needs and handle routine requests. When a caller needs a person, the call can be routed to your team or to GH’s trained support staff.
Tell us about your business and call volume. We’ll show you how the service could work for your team.
The problem
Calls, follow-ups and admin pull you away from the work.
Calls go unanswered when you’re busy
When your team is with a customer, driving, or closed for the day, a caller may move on before you can call back.
AI can answer, gather the reason for the call, and route or follow up based on your rules.
Repetitive tasks take time
Your staff may spend hours answering the same questions, taking messages, scheduling appointments and updating records.
Automations can handle routine steps and pass your team the information they need.
Some requests need a person
A caller may have a complex issue, a special request, or simply want to speak with someone.
Set clear handoff rules so the AI can transfer the call or send it to your support team.
What you get
One connected service for calls, AI and support.
GH can help configure and manage the pieces that work together.
AI phone agents
Answer common questions, capture leads, qualify requests and support booking.
Business telephony
Phone numbers, call flows, routing and SMS follow-ups.
AI and workflow automation
Move information into calendars, CRMs and the other business systems you use.
Human support
Your own team, or GH’s trained support staff, when a request needs personal attention.
You choose what the AI can handle, what it should pass along, and where calls should go.
How it works
Three steps from first call to live.
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We learn how your business handles calls
We review your services, common questions, hours, booking process, service area and escalation rules.
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GH configures your phone and AI workflows
We set up the call experience, connect the tools you use, and test common caller scenarios with your team.
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Calls reach the right next step
The AI answers and handles approved tasks. Your team gets the call, message or follow-up when a person needs to take over.
Sample call
Hear how your AI assistant could answer.
Incoming call
A customer is calling about an electrical repair.
- AI
- “Thanks for calling. How can I help you today?”
- Customer
- “My lights keep flickering. Can someone come out this week?”
- AI
- “I can take some details and check the next step. What’s your name and the best number to reach you?”
Details sent to your team
- Request
- Electrical repair
- Customer
- Name and callback number
- Timing
- This week preferred
- Next step
- Routed according to your availability and call-handling rules
Automation
Add automation around the calls.
Calls often create work after the conversation ends. GH can help connect call handling with follow-up workflows such as:
We’ll confirm which workflows are supported by the systems you use during setup.
- Sending a confirmation or follow-up text
- Creating a lead or task in your CRM
- Notifying the right person about a new request
- Routing calls by service type, location or business hours
- Sending routine reminders based on your process
Who it is for
Built for businesses that rely on phone calls.
GH’s combined AI, telephony and support services can be configured for businesses such as:
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HVAC, plumbing and electrical companies
More for HVAC & plumbing companies → -
Contractors and home services
More for Construction firms → -
Cleaning, landscaping and property services
More for Property management companies → -
Auto repair and detailing
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Healthcare offices and laboratories
More for Medical laboratories → -
Professional services and customer support teams
For healthcare workflows, the setup must be reviewed for the specific data involved, vendors and required approvals before handling protected health information.
AI plus people
AI handles the routine. People handle the exceptions.
Your AI assistant follows the rules you set. When a caller needs judgment, reassurance, or help beyond those rules, the conversation can move to a person.
That person can be on your team or part of GH’s managed support services in the Philippines. GH can help connect the call experience to the back-office and customer support your business needs.
Tell us what happens when a customer calls your business.
And what you’d like to happen instead. We’ll learn about your call volume, phone setup, workflows and support needs, then recommend a practical starting point.
Common questions
Questions about AI phone agents.
What is an AI phone agent?
An AI phone agent answers your business line, finds out why the person is calling, collects the details your team needs and handles approved routine requests such as common questions and booking. Anything outside the rules you set goes to a person.
What happens when a caller wants to speak to a person?
The call moves to a person. Based on your handoff rules, that is someone on your own team or GH’s trained support staff, and the details the AI already collected go with it so the caller does not start over.
Can the AI answer calls after hours?
Yes. It can answer whenever you route calls to it, including evenings, weekends and busy periods, and you decide how calls are routed by business hours, service type or location.
Can it book appointments or update my CRM?
It can support booking and send call details to calendars, CRMs and other business systems. We confirm which workflows your systems support during setup, before anything goes live.
Can I keep my current business phone number?
We review your current phone setup during the demo and recommend how calls should reach the AI, whether that means forwarding, routing or a new number, before anything changes.
Is it suitable for a healthcare practice?
It can be configured for healthcare offices and laboratories, but the setup must be reviewed for the specific data involved, the vendors and the required approvals before it handles protected health information.
How much does an AI phone agent cost?
Pricing depends on your setup, usage, integrations and the level of human support you need. Book a free demo and we will recommend a practical starting point, with no obligation.
Get a phone and AI plan that fits your business.
No obligation. Pricing depends on your setup, usage, integrations and level of human support.
Book a free demo