Customer Support
Patient-first call center
Inbound and outbound support with calibrated scripts, tuned for US health systems.
Healthcare-grade BPO · HIPAA-ready
Clinical-grade back office and call center pods for US medical providers.
Patient-first pods for support, insurance verification, and data accuracy — HIPAA-aware and EMR/EHR-ready from day one.
US clients: medical labs, doctors, dentists
Operational snapshot
24/7
coverage for patient calls
$18/hr
average savings per seat vs US staffing
40%
lower cost versus US staffing
HIPAA
aligned processes & controls
Onboarding in 2–4 weeks
We solve
- Rising patient call volumes with limited in-house staff
- Long hold times that erode patient satisfaction
- Fragmented communication across portals and channels
- Compliance and documentation gaps
Where we help
- Patient support, scheduling, reminders, triage
- Eligibility & benefits verification, pre-auth follow-ups
- EMR/EHR updates, charge entry, reconciliation
- Coordination with provider offices and facilities (e.g., labs)
- Coming soon: denials, AR follow-up, coding intelligence (AI)
First-call resolution
+18%
Lift from calibrated scripts and faster routing.
Hold time
-32%
Queue management and 24/7 coverage reduce waits.
Cost per seat
-40%
Lower operating cost versus onshore staffing.
What we do
Built for healthcare-grade accuracy and empathy.
Insurance
Eligibility & benefits verification
E&B checks, pre-auth support, payer follow-ups, and clean documentation to speed reimbursements.
Data & RCM
Data entry & revenue ops
EMR/EHR and internal system updates, encounter coding assistance, data checks, charge entry, and reconciliation aligned to US standards.
Coming soon
Revenue Cycle Management
Building denials management, AR follow-up, and coding intelligence (AI) pods tailored to US payers.
Patient & member care
What we handle
Agents trained on US payers, clinical workflows, and member experience.
- Appointment scheduling & reminders
- Intake, triage, and nurse line handoffs
- Member onboarding and welcome calls
- Eligibility & benefits verification
- Pre-auth coordination and payer follow-ups
- Billing, claims, and EOB support
- Telehealth and portal support
- Pharmacy and DME inquiries
- Wellness outreach and reminders
- Coordination with referring providers and facility clients (labs, clinics)
Why GH
Reliable, compliant, always-on.
Calibrated scripts, HIPAA-aware workflows, and always-on coverage without sacrificing quality. Coaching and process design come standard.
Healthcare-trained talent
Nurses, pharmacy assistants, and experienced call agents trained on US payers and EMR workflows.
Quality and compliance
HIPAA-ready controls, call recording policies, and dual review loops with transparent reporting.
24/7 coverage
Always-on teams provide true 24/7 coverage for patient lines.
Launch in weeks
Playbooks, scripts, and SOPs to launch pilots fast and scale with predictable costs.
Ready to scale?
Let us build your next support pod.
Share your SLAs, channels, and EHR/payer stack. We will map the team, playbooks, and reporting in a week.