Healthcare contact center and back-office pods.

Patient-first agents, HIPAA-aware workflows, and playbooks tuned to US health systems. Launch a pilot in 2–4 weeks with clear SLAs and reporting.

We solve

Rising call volumes and limited in-house staff
Long hold times that hurt patient satisfaction
Fragmented communication across portals and channels
Compliance and documentation gaps

Where we help

Patient support, scheduling, reminders, triage
Eligibility & benefits verification and pre-auth follow-ups
EMR/EHR updates, charge entry, reconciliation
Coordination with provider offices and facilities (e.g., labs)
Coming soon: denials, AR follow-up, coding intelligence (AI)

First-call resolution

+18%

Lift from calibrated scripts and faster routing.

Hold time

-32%

Queue management and 24/7 coverage reduce waits.

Cost per seat

-40%

Lower operating cost versus onshore staffing.

Customer Support

Patient-first call center

Inbound/outbound, triage, scheduling, appointment reminders, and escalations with empathy-driven scripts tuned for US health systems.

Voice, chat, email with calibrated scripts
Omnichannel reporting: AHT, CSAT, FCR
24/7 coverage and overflow handling

Insurance Ops

Eligibility & benefits verification

Front-office verification and back-office follow-ups with clean documentation for claims teams.

E&B checks, pre-auth coordination
Voice and portal workflows for major payers
Daily quality sampling and compliance logs

Data & Revenue

Data entry & RCM assistance

EMR/EHR and internal system updates, encounter coding assistance, charge entry, and reconciliation with accuracy targets.

EMR/EHR and internal system data entry
Charge capture and reconciliation support
Reporting: accuracy, turnaround, exception logs

Coming soon

Revenue Cycle Management

Denials management, AR follow-up, and coding intelligence (AI) pods tailored to payer workflows.

Denials routing and resubmission
AR follow-up and aging management
Coding intelligence (AI) for accuracy
Payer-specific playbooks (launching soon)

Patient & member care

What we handle

Agents trained on US payers, clinical workflows, and member experience.

Talk to a healthcare CX lead

Appointment scheduling & reminders
Intake, triage, and nurse line handoffs
Member onboarding and welcome calls

Eligibility & benefits verification
Pre-auth coordination and payer follow-ups
Billing, claims, and EOB support

Telehealth and portal support
Pharmacy and DME inquiries
Wellness outreach and reminders
Coordination with referring providers and facility clients (labs, clinics)

Operating model

Transparent onboarding and reporting.

We build SOPs, scripts, review rubrics, and knowledge bases together. Weekly governance covers performance, risks, and improvements.

Playbooks: SOPs, scripts, escalation trees
Security: access controls, audit trails, HIPAA alignment
KPIs: AHT, CSAT, accuracy, TAT, utilization

24/7 coverage

Always-on teams providing around-the-clock support.

Compliance by design

HIPAA-ready workflows, least-privilege access, and logging.

Coaching and calibration

Continuous coaching with calibrated scorecards.

Next step

Share your volumes and SLAs. We will map a pod in a week.

Start a pilot