Outsourcing and automation, from one partner
Grow your operation. Without building every function in house.
Offshore teams and custom AI automation for customer service, admin, accounting, billing and operations. One partner for the people and systems that move your business forward.
Cost reduction
Coverage
Onboarding
Client retention
What we handle
Eight ways we take work off your desk.
Voice & call center
Inbound and outbound calls answered by people trained on your scripts, your systems and your escalation rules.
SMS & messaging
Two-way texting, reminders, follow-ups and web chat — covered on the same shift as your phones.
Virtual assistants
Dedicated assistants who learn one desk and own it, rather than a shared pool that starts over every ticket.
Back office & data
Document processing, data entry, reconciliation and the queue nobody on your team wants to open.
Accounting & bookkeeping
Invoicing, payment posting, reconciliations, payables and month-end close, kept current daily instead of rebuilt every quarter.
Insurance & eligibility verification
Coverage confirmed and authorizations chased before the appointment, not after the claim is denied.
Revenue cycle support
Claims submitted, denials worked until they are resolved and payments posted, so revenue does not stall after the work is done.
AI agents & automation
Managed AI agents that answer instantly and finish routine requests, plus custom automation across the systems you already pay for.
How the saving actually works
We automate what should be automated. We staff the rest.
Most outsourcing firms sell you seats and leave the software to somebody else. Most automation vendors sell you a tool and leave the exceptions to you. We do both, in that order — because the cheapest work is the work nobody has to touch, and the work that is left still needs a person who knows your account.
What we automate
- Answering on the first ring, at any hour
- Routine questions with a known answer
- Reminders, confirmations and follow-up texts
- Data moving between systems that do not talk
- Recurring posting, filing and report generation
What we staff
- The caller who has phoned three times and is about to give up
- A dispute, a denial or a deadline with money attached
- The exception nobody wrote a rule for
- Judgment on the ledger, the claim and the schedule
- Anything that carries compliance risk if it is handled wrong
The result is a function you did not have to build: no job posting, no software project, no managers to hire. Offshore teams cost a fraction of the equivalent US headcount, and the automation on top removes the routine volume before anyone is paid to touch it.
And the automation is built for your work specifically, not bought off a shelf: an agent that chases a CPA firm's clients for the missing 1099, one that calls a payer to verify a patient's coverage before the visit, one that settles outstanding balances and hands the disputes to a person. See what we build.
Who we serve
Built to healthcare standards.
Available to every industry.
We learned this work where the margin for error is smallest — medical practices, labs and dental offices handling protected health information. The same rigor now runs front desks, back offices, ledgers and operations teams across professional services, field services and commerce.
Healthcare
Practices, labs, dental, behavioral health, home health and the specialties around them.
Professional services
Firms billing for expertise whose people are stuck on admin instead of clients.
Field, commerce & operations
Operators whose phones ring while everyone who could answer is already on a job.
How it works
Three steps to a function you did not have to build.
Step 01
We map the work and price it
A dedicated team lead walks your processes, systems and protocols, and we cost the work against what it takes you today — which is also how we decide what should be automated rather than staffed.
Step 02
Coverage begins, automation follows
Your trained team starts taking calls, messages, ledgers and back-office work around the clock. The routine volume gets automated behind them as we learn where it repeats.
Step 03
Results, every morning
Your staff arrive to completed work, clear reporting and no backlog. What the team handled, what the automation resolved and what it saved are all measured, so you can check it rather than take it on trust.
Then it compounds. The same people stay on the same desk, so month six is not month one run again — by then they know your payers, your regulars, the exceptions that come up every week and the handful of things you always want done a particular way. Coverage that turns over never gets past the first month, however cheap the hourly rate looks.
Proof
One account, in full.
Anonymized, because it is a live client. Everything else is exactly as it is — including a saving that is lower than the one our own calculator produces.
Working with us today
Medical laboratory network
Three locations, serving New York, New Jersey and Pennsylvania
A fifteen-person team covering the phones, the dispatch board and the client line around the clock. Calls stopped going to voicemail, and critical results stopped waiting for office hours.
It began with a single agent. Every one of the 14 people added since was the client's decision, taken 14 separate times over twelve months.
Team growth in twelve months
Critical result coverage
Calls to voicemail
What the team handles
- Inbound calls across three locations, answered rather than queued
- 24/7 coverage on critical result notification
- Dispatching drivers and phlebotomists
- Appointment handling and scheduling
- Client communications with referring offices
$16 saved per person, per hour
Across 15 people at 40 hours a week, that is $499,200 a year. Their figure, not ours — and lower than the gap our own calculator produces.
Common questions
Before you ask.
How quickly can a team be live?
Two weeks is typical. Week one maps your workflow and trains the team; week two runs supervised live coverage before full handover.
Is the team dedicated or shared?
Dedicated. Your people learn one desk and stay on it, which is why they can handle exceptions rather than escalating everything back to you.
Are you an outsourcing firm or an automation company?
Both, deliberately. We build the AI agents and custom automation that handle the routine volume, and we staff the judgment work with dedicated offshore teams. Buying those separately is how companies end up with a tool nobody owns and a team working around it.
How much does this actually save?
Two ways, and we scope both before quoting. Offshore teams cost a fraction of the equivalent US headcount once salary, benefits, software and management time are counted; automation removes the routine volume before anyone is paid to touch it at all. Our savings calculator runs the arithmetic on your own numbers.
We already have a bot. Where do your people fit?
Wherever it stops. Whatever answers first keeps doing exactly that; the moment a request needs a decision, a complaint needs hearing, or an exception falls outside the rules, it comes to a person on the same shift, with the context already captured. Nobody starts over.
Do you only work with healthcare?
No. Healthcare is where our standards come from, and we still serve it heavily, but we now run customer service, admin, accounting, billing and operations for professional services, field services and commerce too.
How is our data protected?
HIPAA-aligned handling across every account regardless of industry: access controls, audit trails, secure workstations and staff trained on protected information.
Ready to lighten the load?
Tell us what your team is drowning in. We will tell you what to automate, what to staff and what it costs.
Talk to us